UK FLIGHT DELAY INDEX

derived from CAA punctuality statistics for UK reporting airports

How often are these flights late or cancelled?

Air India

In the twelve months from July 2025 to June 2026, 54.1% of 2,975 movements arriving into the UK were disrupted — more than fifteen minutes late or cancelled at short notice.

Put the other way round, 45.9% of 2,975 movements met the fifteen-minute convention. These are historical observations, not a forecast.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Source: CAA punctuality statistics · snapshot 17/08/2026 10:24 · method route-record-v2.1 · Versioned claims, formulas and entity mapping.

0 operations (0.00%) excluded because their published percentages could not be reconciled to whole numbers. Excluded operations enter neither the numerator nor the denominator. Outcome figures and comparisons are unavailable when the excluded share exceeds fifteen percent.

The four numbers at a glance

54.1% of 2,975 movements were disrupted over July 2025 to June 2026.

Average delay covers delayed movements only. Its range reflects rounded source means and the unknown count of exactly punctual movements.

DisruptionShort-notice cancellationsDelay among delayed movementsOver three hours
54.1% of 2,975 movements1.3% of 2,975 movements44.9–63.4 minutes; delayed denominator 1,571–2,1521.9% of 2,975 movements
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

When late, how late?

1.9% of 2,975 movements passed the three-hour mark.

The ladder shows how many movements crossed each threshold. Cancellations are separate: 1.3% of 2,975 movements.

DelayShare and sampleOne event per movements
More than 15 minutes52.8% of 2,975 movements1.9
More than 30 minutes35.5% of 2,975 movements2.8
More than 60 minutes15.6% of 2,975 movements6.4
More than 120 minutes4.7% of 2,975 movements21.4
More than 180 minutes1.9% of 2,975 movements52.2
More than 360 minutes0.5% of 2,975 movements185.9
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Slightly late or occasionally a disaster?

4.7% of 2,975 movements passed two hours.

The histogram shows the published delay bands. Bucket shares use all reported operations, including unmatched records; cancellations are reported separately.

Nine delay buckets, minutes; share of all recorded operations>15 early33511.3%15–1 early45015.1%0–15 late58119.5%16–3051617.3%31–6059219.9%61…12032410.9%121…180822.8%181…360411.4%>360160.5%D=2,975
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Better or worse since the start of the archive?

Best month: Aug 2022, 5.3% of 151 movements. Worst month: Mar 2026, 97.2% of 288 movements.

The line traces every month. Lower disruption is better; gaps are never zeros. Pandemic readings describe a different operating regime.

Monthly disruption share; gaps mean no published dataJan 2018: 36.8%; sample: 1552018Feb 2018: 14.3%; sample: 140Mar 2018: 23.9%; sample: 155Apr 2018: 22.0%; sample: 150May 2018: 18.2%; sample: 159Jun 2018: 20.9%; sample: 153Jul 2018: 14.8%; sample: 155Aug 2018: 18.2%; sample: 154Sep 2018: 13.4%; sample: 149Oct 2018: 14.9%; sample: 154Nov 2018: 17.2%; sample: 145Dec 2018: 25.7%; sample: 152Jan 2019: 41.7%; sample: 1512019Feb 2019: 35.3%; sample: 136Mar 2019: 85.3%; sample: 143Apr 2019: 47.1%; sample: 138May 2019: 36.0%; sample: 139Jun 2019: 39.3%; sample: 135Jul 2019: 35.0%; sample: 140Aug 2019: 25.5%; sample: 145Sep 2019: 37.7%; sample: 146Oct 2019: 40.8%; sample: 152Nov 2019: 40.1%; sample: 157Dec 2019: 54.0%; sample: 163Jan 2020: 60.5%; sample: 1622020Feb 2020: 65.3%; sample: 167Mar 2020: 39.7%; sample: 126Apr 2020: suppressed: fewer than twenty movements×May 2020: suppressed: fewer than twenty movements×Jun 2020: 22.9%; sample: 35Jul 2020: 11.1%; sample: 36Aug 2020: 17.8%; sample: 45Sep 2020: 12.9%; sample: 85Oct 2020: 19.0%; sample: 100Nov 2020: 15.0%; sample: 100Dec 2020: 59.2%; sample: 76Jan 2021: 52.3%; sample: 442021Feb 2021: 50.0%; sample: 52Mar 2021: 48.4%; sample: 64Apr 2021: 16.7%; sample: 48May 2021: 14.9%; sample: 47Jun 2021: 7.8%; sample: 51Jul 2021: 13.0%; sample: 54Aug 2021: 10.3%; sample: 78Sep 2021: 19.3%; sample: 119Oct 2021: 39.1%; sample: 128Nov 2021: 67.2%; sample: 131Dec 2021: 82.8%; sample: 128Jan 2022: 68.5%; sample: 1242022Feb 2022: 60.9%; sample: 115Mar 2022: 27.5%; sample: 131Apr 2022: 32.9%; sample: 146May 2022: 26.3%; sample: 152Jun 2022: 26.9%; sample: 145Jul 2022: 14.6%; sample: 151Aug 2022: 5.3%; sample: 151Sep 2022: 22.0%; sample: 150Oct 2022: 27.3%; sample: 172Nov 2022: 18.4%; sample: 201Dec 2022: 32.7%; sample: 196Jan 2023: 30.4%; sample: 2172023Feb 2023: 33.8%; sample: 198Mar 2023: 22.0%; sample: 218Apr 2023: 17.5%; sample: 211May 2023: 12.6%; sample: 215Jun 2023: 21.3%; sample: 211Jul 2023: 35.0%; sample: 217Aug 2023: 23.0%; sample: 217Sep 2023: 29.6%; sample: 213Oct 2023: 56.9%; sample: 218Nov 2023: 45.1%; sample: 215Dec 2023: 68.9%; sample: 222Jan 2024: 67.1%; sample: 2162024Feb 2024: 61.8%; sample: 204Mar 2024: 30.1%; sample: 219Apr 2024: 59.6%; sample: 208May 2024: 48.0%; sample: 223Jun 2024: 47.4%; sample: 211Jul 2024: 53.7%; sample: 216Aug 2024: 81.2%; sample: 229Sep 2024: 52.6%; sample: 230Oct 2024: 59.2%; sample: 245Nov 2024: 55.7%; sample: 253Dec 2024: 34.5%; sample: 284Jan 2025: 31.3%; sample: 2842025Feb 2025: 23.8%; sample: 256Mar 2025: 28.8%; sample: 285Apr 2025: 48.4%; sample: 275May 2025: 65.1%; sample: 284Jun 2025: 66.9%; sample: 260Jul 2025: 25.1%; sample: 231Aug 2025: 32.6%; sample: 218Sep 2025: 55.8%; sample: 215Oct 2025: 72.0%; sample: 236Nov 2025: 41.0%; sample: 261Dec 2025: 48.5%; sample: 270Jan 2026: 75.6%; sample: 2712026Feb 2026: 64.1%; sample: 245Mar 2026: 97.2%; sample: 288Apr 2026: 70.5%; sample: 244May 2026: 37.3%; sample: 252Jun 2026: 18.0%; sample: 244Pandemic regime Jun 2020Summer 2022 breakdown Jul 2022NATS system failure Aug 2023Heathrow fire closure Mar 2025100%0%
Every monthly observation
MonthDisruption on arrivals
Jan 201836.8% of 155 movements
Feb 201814.3% of 140 movements
Mar 201823.9% of 155 movements
Apr 201822.0% of 150 movements
May 201818.2% of 159 movements
Jun 201820.9% of 153 movements
Jul 201814.8% of 155 movements
Aug 201818.2% of 154 movements
Sep 201813.4% of 149 movements
Oct 201814.9% of 154 movements
Nov 201817.2% of 145 movements
Dec 201825.7% of 152 movements
Jan 201941.7% of 151 movements
Feb 201935.3% of 136 movements
Mar 201985.3% of 143 movements
Apr 201947.1% of 138 movements
May 201936.0% of 139 movements
Jun 201939.3% of 135 movements
Jul 201935.0% of 140 movements
Aug 201925.5% of 145 movements
Sep 201937.7% of 146 movements
Oct 201940.8% of 152 movements
Nov 201940.1% of 157 movements
Dec 201954.0% of 163 movements
Jan 202060.5% of 162 movements
Feb 202065.3% of 167 movements
Mar 202039.7% of 126 movements
Apr 2020suppressed: fewer than twenty movements
May 2020suppressed: fewer than twenty movements
Jun 202022.9% of 35 movements — small sample, not ranked
Jul 202011.1% of 36 movements — small sample, not ranked
Aug 202017.8% of 45 movements — small sample, not ranked
Sep 202012.9% of 85 movements
Oct 202019.0% of 100 movements
Nov 202015.0% of 100 movements
Dec 202059.2% of 76 movements
Jan 202152.3% of 44 movements — small sample, not ranked
Feb 202150.0% of 52 movements
Mar 202148.4% of 64 movements
Apr 202116.7% of 48 movements — small sample, not ranked
May 202114.9% of 47 movements — small sample, not ranked
Jun 20217.8% of 51 movements
Jul 202113.0% of 54 movements
Aug 202110.3% of 78 movements
Sep 202119.3% of 119 movements
Oct 202139.1% of 128 movements
Nov 202167.2% of 131 movements
Dec 202182.8% of 128 movements
Jan 202268.5% of 124 movements
Feb 202260.9% of 115 movements
Mar 202227.5% of 131 movements
Apr 202232.9% of 146 movements
May 202226.3% of 152 movements
Jun 202226.9% of 145 movements
Jul 202214.6% of 151 movements
Aug 20225.3% of 151 movements
Sep 202222.0% of 150 movements
Oct 202227.3% of 172 movements
Nov 202218.4% of 201 movements
Dec 202232.7% of 196 movements
Jan 202330.4% of 217 movements
Feb 202333.8% of 198 movements
Mar 202322.0% of 218 movements
Apr 202317.5% of 211 movements
May 202312.6% of 215 movements
Jun 202321.3% of 211 movements
Jul 202335.0% of 217 movements
Aug 202323.0% of 217 movements
Sep 202329.6% of 213 movements
Oct 202356.9% of 218 movements
Nov 202345.1% of 215 movements
Dec 202368.9% of 222 movements
Jan 202467.1% of 216 movements
Feb 202461.8% of 204 movements
Mar 202430.1% of 219 movements
Apr 202459.6% of 208 movements
May 202448.0% of 223 movements
Jun 202447.4% of 211 movements
Jul 202453.7% of 216 movements
Aug 202481.2% of 229 movements
Sep 202452.6% of 230 movements
Oct 202459.2% of 245 movements
Nov 202455.7% of 253 movements
Dec 202434.5% of 284 movements
Jan 202531.3% of 284 movements
Feb 202523.8% of 256 movements
Mar 202528.8% of 285 movements
Apr 202548.4% of 275 movements
May 202565.1% of 284 movements
Jun 202566.9% of 260 movements
Jul 202525.1% of 231 movements
Aug 202532.6% of 218 movements
Sep 202555.8% of 215 movements
Oct 202572.0% of 236 movements
Nov 202541.0% of 261 movements
Dec 202548.5% of 270 movements
Jan 202675.6% of 271 movements
Feb 202664.1% of 245 movements
Mar 202697.2% of 288 movements
Apr 202670.5% of 244 movements
May 202637.3% of 252 movements
Jun 202618.0% of 244 movements
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

What did the big disruptions do here?

Each event is compared with the twelve preceding calendar months and the first later return to baseline.

A worse month is not proof the named event caused it. The open data carry no delay-cause field. Recovery is observed for at most eight subsequent months.

EventDirectionDisruption that monthBaseline beforeReturn to baseline
Pandemic regime · Jun 2020Arrivals22.9% of 35 movements — small sample, not rankedno complete baselinenot enough data: needs a complete baseline and a publishable event month
Pandemic regime · Jun 2020Departures28.6% of 35 movements — small sample, not rankedno complete baselinenot enough data: needs a complete baseline and a publishable event month
Summer 2022 breakdown · Jul 2022Arrivals14.6% of 151 movements39.5% across 1,451 flightsreturned the next month
Summer 2022 breakdown · Jul 2022Departures58.3% of 151 movements45.8% across 1,445 flightsreturned the next month
NATS system failure · Aug 2023Arrivals23.0% of 217 movements23.2% across 2,357 flightsstill above it 8 months later
NATS system failure · Aug 2023Departures34.2% of 219 movements29.6% across 2,356 flightsreturned after 7 months
Heathrow fire closure · Mar 2025Arrivals28.8% of 285 movements48.1% across 2,858 flightsreturned after 4 months
Heathrow fire closure · Mar 2025Departures26.1% of 287 movements49.5% across 2,864 flightsreturned the next month
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Which time of year has been hardest?

Highest median: Oct, 48.8% across 6 months. Lowest median: Aug, 24.3% across 6 months.

Even the same calendar month differs across years. This is a record, not a forecast; pandemic years are excluded from the summaries.

Each cell is one calendar month of one year; the number is the share of that month’s arrivals that were disrupted. Darker means worse. A blank cell means no published data, not zero.

Seasonality: calendar month by year; share and nJanFebMarAprMayJunJulAugSepOctNovDec201941.7% of 151 movements35.3% of 136 movements85.3% of 143 movements47.1% of 138 movements36.0% of 139 movements39.3% of 135 movements35.0% of 140 movements25.5% of 145 movements37.7% of 146 movements40.8% of 152 movements40.1% of 157 movements54.0% of 163 movements202060.5% of 162 movements65.3% of 167 movements39.7% of 126 movementssuppressed: fewer than twenty movementssuppressed: fewer than twenty movements22.9% of 35 movements †11.1% of 36 movements †17.8% of 45 movements †12.9% of 85 movements19.0% of 100 movements15.0% of 100 movements59.2% of 76 movements202152.3% of 44 movements †50.0% of 52 movements48.4% of 64 movements16.7% of 48 movements †14.9% of 47 movements †7.8% of 51 movements13.0% of 54 movements10.3% of 78 movements19.3% of 119 movements39.1% of 128 movements67.2% of 131 movements82.8% of 128 movements202268.5% of 124 movements60.9% of 115 movements27.5% of 131 movements32.9% of 146 movements26.3% of 152 movements26.9% of 145 movements14.6% of 151 movements5.3% of 151 movements22.0% of 150 movements27.3% of 172 movements18.4% of 201 movements32.7% of 196 movements202330.4% of 217 movements33.8% of 198 movements22.0% of 218 movements17.5% of 211 movements12.6% of 215 movements21.3% of 211 movements35.0% of 217 movements23.0% of 217 movements29.6% of 213 movements56.9% of 218 movements45.1% of 215 movements68.9% of 222 movements202467.1% of 216 movements61.8% of 204 movements30.1% of 219 movements59.6% of 208 movements48.0% of 223 movements47.4% of 211 movements53.7% of 216 movements81.2% of 229 movements52.6% of 230 movements59.2% of 245 movements55.7% of 253 movements34.5% of 284 movements202531.3% of 284 movements23.8% of 256 movements28.8% of 285 movements48.4% of 275 movements65.1% of 284 movements66.9% of 260 movements25.1% of 231 movements32.6% of 218 movements55.8% of 215 movements72.0% of 236 movements41.0% of 261 movements48.5% of 270 movements202675.6% of 271 movements64.1% of 245 movements97.2% of 288 movements70.5% of 244 movements37.3% of 252 movements18.0% of 244 movementsno datano datano datano datano datano data
Month-by-month table: median, observed range and sample
MonthMedianObserved rangeSample
Jan41.7%30.4–75.6%7 months, 1,418 flights
Feb35.3%14.3–64.1%7 months, 1,294 flights
Mar28.8%22.0–97.2%7 months, 1,439 flights
Apr47.1%17.5–70.5%7 months, 1,372 flights
May36.0%12.6–65.1%7 months, 1,424 flights
Jun26.9%18.0–66.9%7 months, 1,359 flights
Jul30.1%14.6–53.7%6 months, 1,110 flights
Aug24.3%5.3–81.2%6 months, 1,114 flights
Sep33.6%13.4–55.8%6 months, 1,103 flights
Oct48.8%14.9–72.0%6 months, 1,177 flights
Nov40.6%17.2–55.7%6 months, 1,232 flights
Dec41.5%25.7–68.9%6 months, 1,287 flights
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Which routes have the best and worst record?

Lowest disruption: LGW ↔ AHMEDABAD, 31.8% of 129 movements. Highest disruption: LHR ↔ DELHI, 64.3% of 1,349 movements.

The airline table uses this carrier on each route; airport and country tables combine carriers. Each figure is arrivals into its UK airport. Only sufficiently large exact samples enter the ordered comparison.

Observed disruption share by optionLgw ↔ Ahmedabad31.8% of 129 flightsLhr ↔ Bangalore-Bengaluru42.1% of 323 flightsLgw ↔ Amritsar43.0% of 107 flightsBhx ↔ Amritsar49.0% of 149 flightsBhx ↔ Delhi59.6% of 141 flightsLhr ↔ Delhi64.3% of 1,349 flights
All route comparisons and sample flags
RouteDisruptionCancellationsSample flag
LGW ↔ AHMEDABAD31.8% of 129 movementsno events in 129 movementsdescriptive comparison
Heathrow ↔ Bangalore (Bengaluru)42.1% of 323 movements0.9% of 323 movementsdescriptive comparison
LGW ↔ AMRITSAR43.0% of 107 movements2.8% of 107 movementsdescriptive comparison
Heathrow ↔ Mumbai47.5% of 735 movements1.1% of 735 movementsdescriptive comparison
BHX ↔ AMRITSAR49.0% of 149 movements4.7% of 149 movementsdescriptive comparison
BHX ↔ DELHI59.6% of 141 movements0.7% of 141 movementsdescriptive comparison
Heathrow ↔ Delhi64.3% of 1,349 movements1.2% of 1,349 movementsdescriptive comparison
LHR ↔ AHMEDABAD24.3% of 37 movements — small sample, not rankedno events in 37 movements — small sample, not rankedsmall sample; not ranked
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Which UK airports appear in this record?

3 published groups have enough arrivals to describe.

These operations are not matched for season, aircraft or time of day. The table makes no causal comparison.

UK airportDisruptionSample flag
Birmingham54.1% of 290 movementsdescriptive comparison
Gatwick37.0% of 238 movementsdescriptive comparison
Heathrow55.7% of 2,447 movementsdescriptive comparison
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Arrivals vs departures

54.1% of 2,975 movements arrivals were disrupted, against 59.3% of 2,989 movements departures.

The directions have separate denominators. A departure delay does not establish late arrival at the final destination; legal conditions differ by direction and carrier.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Movements past the three-hour mark

1.9% of 2,975 movements were more than three hours late over July 2025 to June 2026.

Cancellation is counted separately and is not a three-hour delay. Monthly counts cannot establish a passenger claim.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Facts about this record

Air India appears from Jan 2018 to Jun 2026 with 17,235 arrivals.

The bounds describe the published record, not every commercial service. Final point is not necessarily a nonstop destination.

Archive route pairs: 47.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

What this data cannot tell you

Delay cause, individual passenger experience, commercial decisions and future performance are not established here.

Also absent are aircraft type, within-month time-of-day splits and cancellations made ahead of the short-notice reporting window.

0 operations (0.00%) excluded because their published percentages could not be reconciled to whole numbers. Excluded operations enter neither the numerator nor the denominator. Outcome figures and comparisons are unavailable when the excluded share exceeds fifteen percent.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Quick answers

These answers use the same populations and window as the tables above.

Every percentage retains its denominator.

How disrupted are these arrivals?

54.1% of 2,975 movements over July 2025 to June 2026.

How often are they cancelled?

1.3% of 2,975 movements at short notice.

How late is late?

44.9–63.4 minutes; delayed denominator 1,571–2,152

Are services improving?

The monthly line records past changes; it is not a forecast or a causal comparison.

Which routes are compared?

The route table uses separately identified UK airport and final-point pairs, with small samples flagged.

Does this cover my flight?

Only published aggregate movements; the circumstances of any individual flight are unknown.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

How this was calculated

Source: CAA punctuality statistics · snapshot 17/08/2026 10:24 · method route-record-v2.1 · Versioned claims, formulas and entity mapping.

Integer bucket counts are recovered from rounding intervals over D=M+C+U with their sum constrained to M. Ambiguous counts remain ranges; failed reconciliation is quarantined.

Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.

Your trip has already gone wrong

The monthly line and events table show whether your month was typical or unusual in the published record.

Nothing here decides an individual case or what a passenger may be owed.

CAA: the official route to complain
Definitions, denominators and limits

Arrivals into UK reporting airports only unless labelled departures. Denominator: operated movements plus short-notice cancellations (M+C). A movement is not a scheduled flight. Unmatched records are data quality, not outcomes. Cells below twenty movements are suppressed; twenty to forty-nine are descriptive and not ranked.